1. How are NORMAL and TRUSTED accounts different? NORMAL accounts are those created recently (a few minutes ago), use shared proxy pools, and do not employ fake fingerprint techniques, so they are likely to be locked for a short period (a few hours to 24 hours depending on the time). TRUSTED accounts are created using more complex techniques to bypass Microsoft's scrutiny, then are soaked and thoroughly checked for a month before being sold. If used properly (accessed via IMAP, limited browser login, accessed via clean proxies not shared), these accounts can last for months to even a year. 2. I bought an account but found it has been used by someone else? All accounts sold on the website are sold only once to one person (not shared), if you believe that the account has been used by someone else after purchase, the reason certainly comes from you: Errors in copy-pasting, exposing account password information leading to theft of order history, or your computer being infected with a virus that leaks information... Anyway, it is definitely not because of us!